Return and Refund Policy

Last updated: September 1, 2026

Eligibility for Returns

You may request a return or refund within 30 calendar days from the date you receive your order. To be eligible for a return, your item must be unused, in the original condition and in its original packaging. Perishable goods, personalized custom‑made items are non‑refundable.

How to Submit a Request

Before sending back any products, you must contact our support team first to obtain a return authorization. Email: isgetuhuaevt@outlook.com Please include your order number, photos of items and your reason for return in your message.

Return Shipping Cost

Unless your item arrived defective, damaged or incorrect, you will be responsible for covering return shipping fees. Original outbound shipping costs are non‑refundable.

Refund Process

Once we receive and inspect your returned product, we will notify you about the approval status of your refund. Approved refunds will be issued to your original payment method within 5‑10 business days.

Lost / Damaged In Transit

If your package is lost during shipping or arrives with visible damage, please reach out to us within 7 days of delivery so we can open an investigation with our logistics provider. We will offer a replacement or full‑refund solution.